TEMIYEMI AKATAKPO

Managed the scheduling and assignment of installations and customer complaints to a team of service engineers, ensuring efficient workflow and prompt service delivery.

Monitored various sites and escalated service-related issues, significantly improving resolution times and maintaining operational continuity.

Ensured accurate compilation of all job completion reports and maintained up-to-date information on service software and job tickets, enhancing data integrity.

Liaised directly with customers for prompt resolution of complaints and issues, consistently achieving high levels of customer satisfaction.

Coordinated the efficient dispatch and retrieval of spares and batteries, optimizing field service logistics and engineer productivity.

Conducted re-verification calls to prospective customers, ensuring sales accuracy and minimizing discrepancies.

Approved customer solar installation pictures against established standards, maintaining high-quality service delivery and compliance.

Assisted agents in verifying prospective customer forms via the portal, streamlining the onboarding process and improving data integrity.

Generated comprehensive reports on difficult customers, contributing to reduced product repossession rates and operational losses.

Identified and reported fraud cases via the portal, safeguarding company assets and upholding ethical standards.

Successfully managed customer relations through active correspondence and interaction, fostering strong relationships and improving overall satisfaction.

Monitored the performance of customer service agents to ensure daily targets were consistently met, contributing to team productivity and goal achievement.

Supervised and scheduled comprehensive training programs for agents, enhancing their skills and improving service quality.

Provided daily reports on key performance indicators and achievements of all agents, offering actionable insights for continuous improvement.

Maintained a proper, friendly, and conducive environment for agents, optimizing their ability to function efficiently and effectively.

Successfully managed customer relations through active correspondence and interaction, ensuring high levels of customer satisfaction.

Professionally liaised with internal and external customers to significantly increase customer engagement and satisfaction.

Provided added services and proactive follow-ups to customers, efficiently resolving complaints and queries.

Actively updated customer databases periodically, contributing to repeat sales and conversion of new business leads.

Coordinated activities relating to product repairs and maintenance, ensuring effective after-sale services and customer retention.

Effectively planned and managed the CEO's daily calendar and schedules with stakeholders and clients, optimizing executive time management.

Provided full secretarial support during Managing Director meetings and stakeholder briefings, ensuring accurate documentation and follow-up.

Offered strategic administrative support, ensuring prompt and efficient execution of the CEO's mandates and initiatives.

Efficiently prepared and managed internal and external correspondences for the Managing Director, maintaining professional communication standards.

Planned comprehensive travel logistics for the Managing Director, ensuring seamless and timely arrangements for all business trips.

Attended to and resolved customer complaints and queries via emails and telephone, significantly improving customer satisfaction.

Provided detailed product information to intending customers, facilitating informed buying decisions and increasing conversion rates.

Liaised with vendors and negotiated with key stakeholders, ensuring successful project execution and seamless event coordination.

Successfully managed event budgets through effective Lean Process Management and control, achieving projects within financial constraints.

Undertook the organization, planning, and promotion of a range of large-scale company events, enhancing brand visibility and engagement.

Actively managed all phases of multiple projects and coordinated events, consistently achieving intended results and stakeholder satisfaction.

Prepared and managed event budgets meticulously, ensuring no budget overages and optimizing financial resources.

Mobilized all necessary resources and logistics for the successful completion of events, ensuring smooth operations.

Arranged and meticulously planned conferences, meetings, and travels for Managing Directors, streamlining executive schedules and logistics.